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Episode 166: Micro Moments, Big Trust with guest, Jennifer Britton

• Garry Schleifer

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Trust isn’t a buzzword for coaches and leaders; it’s the operating system that makes real change possible. Gary sits down with team and group coaching pioneer Jennifer Britton to unpack how “micro moments” in conversation compound into “macro shifts” in behavior, culture, and performance—especially as AI speeds up the flow of information and tempts us to skip the pause that creates meaning.

We dig into the tension between AI speed and human depth, exploring what happens when teams invite AI agents into meetings and how coaches can safeguard trust while leveraging new tools. Jennifer shares the pause-focus-create-activate arc to turn insights into action, and she offers a window into her Conversation Sparker toolkit—cards, images, and tactile prompts that spark reflective dialogue and make learning stick. The result is a clear playbook for building psychological safety, elevating presence, and designing conversations that move beyond data dumps to true transformation.

Along the way, we highlight the relational skills rising in value: presence, perspective shifting, influence, creativity, and relational intelligence. Jennifer explains why group and team coaching are uniquely powerful now: meaning emerges when peers hear each other’s perspectives and test ideas in a safe container. We also preview her upcoming works—Coaching Plus Change and Flow Flex Scale—aimed at helping leaders and solopreneurs grow with clarity, capacity, and consistency in a rapidly changing world.

If you care about trust, team performance, and coaching that actually changes behavior, this conversation delivers practical frameworks you can use today. Subscribe, share with a colleague who leads teams, and leave a quick review telling us your favorite micro moment that changed everything.

Watch the full interview by clicking here. 

Find the full article here.

Learn more about Jennifer here. 

Jennifer has provided a Free E-book as a gift for our listeners. 

Grab your free issue of choice Magazine here - https://choice-online.com/

Garry Schleifer:

Welcome to Beyond the Page, the official podcast of choice, the magazine of professional coaching, where we bring you amazing insights and in-depth features that you just won't find anywhere else. I'm your host, Garry Schleifer, and I am excited to expand your learning as we dive into this latest article, have a chat with this brilliant author again, and uncover the learnings that are transforming the coaching world.

Garry Schleifer:

When you have a chance, join our vibrant community of coaching professionals as we explore groundbreaking ideas, share expert tips and techniques, and make a real difference in our clients' lives. This is your go-to resource for all things coaching. But in the meantime, let's dive into our episode.

Garry Schleifer:

In today's episode, I'm speaking with group and team coach Jennifer Britton, who's the author of an article in our latest issue, Trust. Why is it intrinsic to coaching? Her article is entitled Micro Moments, Macro Shifts ~ Boosting Trust Through Conversation. A little bit about Jen. She's got many titles to her name: a BSC, M E S, she's a PCC coach, ACTC, and a CHRL, is a pioneer in group coaching, of course. She's my go-to person for all things team and group coaching, always. She has been the foundation of coaching conversations in any space, in-person, virtual, or hybrid. She is the creator of the Conversational Speaker Experiential Tool product line and the Group Coaching Essentials CCE Pathway to the ACTC, which, as we know, is the team coaching certification. She's trained thousands of group coaches since its inception in 2006. She too has a podcast called Coaching Many Podcast and has written several books. Several, come on. I think it's more than several.

Jennifer Britton:

We're getting all 10.

Garry Schleifer:

How about 10? Yeah, several three or four. You're 10. Including Reconnecting Workspaces, Pathways To Thrive In The Virtual, Remote, and Hybrid World. Jen, thank you so much for joining me again. Our prolific writer, Jen.

Jennifer Britton:

Well, you know, thank you. And I should have brought my prolific writer award out. I actually was awarded a wonderful award. Every summer I work with, well, I meet and connect with 40 other writers up in Muskoka. We write together for 72 hours for adult literacy, and there are peer awards that are given out. And so this year I won two awards, one cut with bic pens on it. If you imagine a big chair with Bic pens called the Bic, but it stands for bum in chair. So I officially was the person who wrote in a chair longest for 72 hours. I was really in a flow actually writing fiction this year. If I include fiction now, there's gonna be even more, but you may not find that because it won't be under my real name. It's gonna be under my pen name. But I also run the one the most prolific because this new body of work, this new fiction, is I wrote 47,000, almost 48,000 words in three days, which is unbelievable, even for me as a seasoned writer, because typically in the month of November, that's what I would write. But I was inspired. I was inspired by conversations, which is our topic today. So thank you, Garry, for having me. I think this is our third, maybe even our fourth time sitting down on your podcast. So it's always like a pleasure. Really, it's great to be with you.

Garry Schleifer:

Well, and thank you. It is a pleasure, and thank you for all of your contributions to not only the coaching world, but now the , how would you say, to the fiction world, the entertainment?

Jennifer Britton:

Fiction world. Yeah, so it's Canadian romance fiction with a spicy twist, I'll put it that way. Yeah, not gonna be published yet, but people might recognize it when it comes out connectivity.

Garry Schleifer:

Because you'll talk about team and group coaching in it, right?

Jennifer Britton:

No, but I am talking about experience design, so a lot of my work is even evolving, like as the world of AI continues to become a fabric of our conversations. I think my rule is even beyond coaching at this point. It's like, how do we really create AI enabled, but human-rich contexts and spaces, whether that's physical, whether it's virtual, whether it's AI enabled, whether it's hybrid. So I've really been leaning a lot in this last couple of years now into the future of work piece that is reconnecting workspaces, right? That came out four years ago now, four and a half years ago. And originally it was about, you know, thriving in the evolving world, which was virtual remote hybrid. Now it's AI enabled, it's sort of all of these very interesting things, which in contrast, I think we become much clearer on what's important. And to me, it always comes back to conversation, which is our article. Yeah, a wonderful publication that I've been saying, you gotta get on, you gotta go pick up choice. So I think this is one of your best articles and editions, if I may say, as you know, as a writing professional as well. I think you and the team have done an amazing job on putting out something that is so relevant for times like this. So thank you for all that you do.

Garry Schleifer:

Well, and I want to shout out to our team and also all the other writers that contributed. It was a tough choice. There were so many more great articles than we can publish. So stay tuned. You'll see some of them on our blog that couldn't fit into the magazine itself. You mentioned an AI-enabled world and excuse me, conversations. How does trust fit into the AI-enabled world? Are there things we should be watching for, worried about, or happy?

Jennifer Britton:

I don't know if we want to open this Pandora's box, but as I shared with you before we started recording, I've been spending the last day and a half at uh a Global Summit that's being live streamed from Stockholm, Sweden on the inner development goals, the IDGs, which are really the inner work we need to do to create a pathway to sustainable development or sustainable change. And so it's interesting, I've actually just stepped out of a session where it was really about what needs to happen because AI is becoming like it's it's part and parcel of many organizational contexts. I know the teams that I work with right now, many of them have been on the forefront of AI. They're not AI organizations, but they're leveraging it because they're learning organizations. And AI really is about how do we speed up learning, but also, in my body of work, how do we create richer human experiences? Because we can get the data, but it's harder to have the experience and the connection. So to come back, I think to your question is yeah, what should we be aware of? I think this is really creating new polarities in our world. The conference that I'm at is called Bridging Polarities, and I think with a multitude, and I won't go into details, but in a multitude of dichotomies that are existing in the world right now, how does that relate to us as coaches? And I said this a few weeks ago. You were there in Halifax at the ICF Atlantic. It's about holding the space for these dichotomies, these polarities that are existing in the world, and how do we as a coach become grounded and centered in that? Yeah, there's a lot of exploration, and I think some of it we might do with our thought partners, human and AI. So I'll leave it at that.

Garry Schleifer:

Yeah, yeah, thank you. You left me with a bit of curiosity around you said speed up training. I hadn't heard it that way. I keep hearing that AI is gonna speed up productivity.

Jennifer Britton:

Well, it's speeding up, you know, think about anything we do as a business owner, as a leader. I know, yes, my productivity's gone like 10x or 100x because I can access data, I can get the information, right? I can do the research, or AI can do the research on my behalf. Now, for organizations that are moving into the agentic leadership space, which if you haven't heard that term, that's actually now adding AI agents to your team. So the team I was working with last week have AI agents, right? The question was really in this quarterly retreat, in this quarterly series of conversations, do we bring AI into the room beyond just the transcription?

Garry Schleifer:

Yeah.

Jennifer Britton:

So that's a whole other conversation, right? It's like if you have a team member that is now an AI member, are they equal to those humans on the team? As a coach, I just asked the question. And I'll leave it at that because I think we could go down a big rabbit hole. But as a coach, I have to ask my the teams and organizations I work with, how are you holding AI? Is it an equal voice? Is it not an equal voice? What value is there? Yeah. And it comes back to trust, right? Like the edition. Trust. What is building trust? What is eroding trust? And what is our role as coach to ensure that we have enough trust to have the real conversations that matter?

Garry Schleifer:

And I would add to that what's behind the lack of trust.

Jennifer Britton:

Huge.

Garry Schleifer:

Right. Yeah. Well, let's dig into a little bit of the main topic we're here for today, and that's your article. Tell us a little bit more about this notion of micro moments and macro shifts.

Jennifer Britton:

Macro shifts. So there's sort of a couple of layers to this. I'm sure many of you have heard the term micro moments. It really evolved out of the positive movement in sort of the mid-2010s. It's not my term, it does come from positive psychology, but it's this notion that it's these like little influences that make a huge impact. It's often called the butterfly effect. As I first heard about it in , it's probably 2015. I was actually doing an online course through edX with Richard Boyatsis, very well known for his work in coaching and change and the scientific view. And I think that course sort of put me into this realm of positive psychology, looking at the micro shifts and on a team, right? That's what we see. It's these micro moments. it's the 1% shift that, and I may have said this on your podcast before, but if we imagine sailing, right? If I am leaving Senegal on the west coast of Africa, and I'm in a sailboat, you know, one degree rudder change over the Atlantic might mean a difference between the Caribbean and Halifax.

Garry Schleifer:

Yeah.

Jennifer Britton:

That's a pretty big difference. But over time we see these macro shifts. So that's the analogy I sort of want to offer up because that's a very profound sort of metaphor to think about, especially as we look to affect change. In the whiplash of change that I think many places are in the world right now, we are just wanting to survive. This is what I was saying in 2020 with effective virtual conversations. And so what do we do? Well, let's look to the horizon, let's use our vision. As Boyatsis would now say in his latest writing, let's use our future self, right? Let's use that ideal self to also help us get traction. So there's a lot of interesting both research and anecdotes that are now feeding into what readers will see in this article. And where I've been taking our business here, Potentials Realized, we've always been like, I've been a thought leader in group and team coaching. I've been the advocate pushing against a tidal wave of people who said, no, you can't disrupt coaching. You can't have more than a one-on-one conversation because it's changed the paradigm. It's changed the paradigm. And, you know, someone recently said, Oh, have you heard about the democratization of coaching? I said, actually, I wrote about that in 2009, you know, like this is why I do group coaching to really allow people accessibility to have their voice. And part of that is really creating macro shifts. It's about creating these ripple effects. So in this business, we don't just train coaches, right? We're working with organizations. I, as an experiential educator, by initial trade, and as an experiential critical educator for social change, which is what I've been doing for three and a half decades, really believe in the power of play, right? It's about the conversations that happen in rooms. It's about bringing in, and you've seen the charms. We use dice, we use cards, we use charms, yeah, different things that get people playing with just perspectives, different items. And so that's led to the second piece that people are going to see in the article, the Conversation Sparker Framework. So I launched Conversation Sparker in 2014 with our first deck of cards. It's now a whole suite of experience and experience design supports for individuals, for coaches, for organizations, you know, businesses as interesting as the Chicago Symphony to like global organizations are using our products around the world to have these conversations that if we sort of like look forward, it is the ripple effect creating massive change. Because it's not in little, little like it's not a dramatic moment that you affect change. It is in the small steps, the daily steps, and consistent action, like I wrote about in 2018 with Coaching Business Builder and Plan Dutrac.

Garry Schleifer:

Micro moments, macro shifts.

Jennifer Britton:

So this is a 2025 version of that, right? And I think, you know, coaching is a process of change. It's what we do as coaches. We help clients move from A to B. I think it's really important that we remember this because sometimes we're so in the change that we don't see the change. We have to step out of it. We have to help our clients step out of it and pause. And that's again, I go into sort of this four-part framework that we have at Conversation Sparker of the pause, of the focus, of the create and activate. Because the world is a fast place. AI is making it a faster place, but we have to pause to create meaning, to make sense of the world.

Garry Schleifer:

Wow.

Jennifer Britton:

Yeah, it's a lot, right?

Garry Schleifer:

Right? But it is a lot. I mean, just you know, just in this moment, just adding that last little piece about how we're being more productive and learning quicker and creating things faster, right? Yeah.

Jennifer Britton:

But it's attention, right? It's back to the polarity of speed and slowness. Kahneman, Thomas Kahneman talked about the power of the pause years ago as an economist, right? Like, how are we activating the power of the pause? And we have an upcoming episode at the Coaching Many podcast that's gonna really build onto the power of the pause, because if we're not pausing, we're not learning, we're not noticing. And that's the heart really of what we do as coaches.

Garry Schleifer:

Would you equate pause and reflection as the similar or same?

Jennifer Britton:

I think so. Yeah. Well, like how do we create these reflective spaces, right? It may be through a pause, as simple as catching our breath, noticing our surroundings, doing a journal prompt, rolling the dice and seeing an image, which is like, what the heck does this mean? Like, what does that mean for me? Or what does this mean for me, right? Like these little things create pause points to go, oh, whether I'm solo, whether I'm in a group, or whether I'm part of a team. So it's again, I don't want to get too deep on it, but if we think about learning in general, right? And this is how I was trained as a scientist at McGill years ago, how do we create learning? What does learning mean? And the whole experiential road show with Conversation Sparker is about really getting intentional. Not everyone needs to be a learning expert, and AI can do that expertise for us now. But how do we create the spaces for people to have the conversation?

Garry Schleifer:

Well said. Our friend Janet Harvey says, and I don't I don't know if she's quoting, but I remember her telling she's the first person I heard say it a pause gives more than it takes.

Jennifer Britton:

Ooh, love that. Love Janet, right? I know. That's great.

Garry Schleifer:

Yeah.

Jennifer Britton:

Nice.

Garry Schleifer:

You spoke earlier about the things that you're up to. What we were up to. You've spoken at the future of coaching panel along with me at the ICF Alliance Conference. You've spoken on the ICF Gulf Coast. What do people really want to know?

Jennifer Britton:

I think people are really like curious, what is the future of coaching? Like, will AI take over my role, right? What will happen to coaching? You know, we know that people are turning to AI as their thinking partner. And I would say that does not replace human connectivity, right? Very much group coaching is about bringing peers together in that dialogue. And it is through the process of conversation that we create our meaning. It's through the process of hearing from someone where it's like, oh, Garry said that. Wow, that's a different perspective. I've never thought about it that way. And that creates learning. So I personally am very positive as it relates to groups that, you know, in fact, probably any peer group experience is going to become more valued in this moment of going back to the knowledge dump, right? Like AI is just about knowledge. Knowledge is not meaning. And we have to discern. Oh, that's a great statement. Yeah. So knowledge is not meaning, right? Like I can have every book ever published at my fingertips, which is what AI pretty much has done. But that doesn't mean that the way I see the world is different. And what do we do as coaches? We work around perception and perspective, assumptions, and mindset. So will AI ever be able to replace that? Possibly, but not in this short term. I think for now, right? People are when they allow themselves to find the time, when they're taking the pause, I think they're really finding these moments of deep human connection very important, very transformative. And so that is, I think, really what I took from our panel a few weeks ago at ICF Atlantic in Halifax. Yesterday, I was speaking to the ICF Gulf Coast on also future of coaching and talking about sort of where we are in terms of um the AI, the change, and again bringing it back to where one of my new books for 2026, Coaching Plus Change, so it's not coaching and change, it's coaching plus change. It gets into collaboration, it gets into capacity building, it gets into creativity. Many of the listeners might have seen some of the future of work stats come across their LinkedIn feed this week. There was a publication of some research that came out in January. We podcasted on it in like March. And really looking at the skills needed in five years, creativity is up there, relational intelligence, influence is on the list, social leadership, again, relational skills. These are where the, you know, the global powers are saying this is probably what are the skills that are gonna be needed in the future. And I think those are very much the landscape of conversation as coaches, helping people develop that self-awareness. That's that's hard to do, even through good questions that an AI could give you.

Garry Schleifer:

Yeah. Well, and I relate that to my AI Coach Garry.

Jennifer Britton:

And I was gonna say, you've got your AI coach Garry. I think that's so cool.

Garry Schleifer:

And it is, it's so much fun because it's showing me how the human connection by doing that shows me how important the human connection is. That final piece, that looking you in the eye piece that an AI, you know, I can never 100% meet the PCC markers because one of the markers has something to do with the nuance of facial expression, and you know, you can't presence, yeah. Presence. Yeah, a bot can't see you roll your eyes or sigh or anything like that. So yeah, but I can always say yet.

Jennifer Britton:

But it can ask some questions, and I'll just you know, I'll say really, I think that where it is important for us to be focusing now is on growing capacity for holding presence as a coach with all that is coming into the room. So I want to bring that back because that is an advanced skill set, whether we call it mastery or not. It's just this is the ongoing evolution for a coach, not just in their first year, but in their second or third decade, like you and I, right? We also, as seasoned coaches, need to keep growing. And I think our ability and the way we're showing up is that is the mastery piece of like that cannot be, that cannot be replicated, which brings us back to trust. Because for coaching conversations to happen beyond the one-on-one, we have to have trust. Otherwise, we're just having a conversation. It's not the deep, deep, like transformational, if we want to use that term, the deep conversations that really do shift things over time. So you have to have trust. If the trust is not there, we're just gonna skirt the surface and be like, oh yeah, this is great, even though it really wasn't great.

Garry Schleifer:

Yeah. Well, and to your point about uh team and group coaching, it's like you can work on trust in one-on-one with a client, then the client goes out into the world, and if there's not trust in the group, so you're taking trust to the group and team level.

Jennifer Britton:

And yeah, that's my focus. That's always been my focus. And a lot of coaches think, but wait, I trust my clients and they trust me. But do the clients trust the others in the group or the team? That's really where the magic and the moments happen because it's a whole other stance. It really is a whole other stance, which requires that the coach also removes a lot of ego. I'll say it. We also have to be very unattached because we can't control the experience of more than one person. We can't even control one other person, but we can influence it. But when you've got more than one or two, wow, you gotta just step back. And what is it? It's holding the space for whatever, whatever emerges, because you don't know what's gonna emerge in conversation these days.

Garry Schleifer:

Yeah. Wow. And then I'm picturing you holding the space and then having that agent in there now as well and I'm thinking.

Jennifer Britton:

It's really interesting. Wow. Well, you know, what was so interesting for me, and, you know, as I finished, so I keynoted for the listeners that weren't with us in Halifax, I delivered for the first time this new keynote on seven conversations that matter, and it really has grown out of this new writing of coaching and change and flow flex skill for solopreneurs. And I was a bit nervous taking it in, but you know, I thought it was a very powerful experience, you could like feed into that. But what interested me in the first time of being a speaker in like three decades, the A V man said to me, Wow, like, wow, you really held the space in this room. Yeah, and it's like, yeah, it's it's what I do, right? But it's it was interesting because that's what he sees speakers every day. And I had someone yesterday reach out after this presentation saying, you know, I've been in learning development for 40 years, but I've never felt as engaged in a presentation as I did yesterday. Yeah, and that is the magic. Like I think that is where you could be in a good conversation. You could probably have an AI be Jen Britton, right? But they will not have the same experience, which evokes your head, your heart, your guts, your hands, and your feet. Like we gotta go beyond head, heart, guts. We get like I've been talking for five or six years about head, heart, guts, hands, putting it into practice, and feet, seeing where it's going to take you and your clients on a journey. And that's the experience design piece that I'm doing a lot of work around right now.

Garry Schleifer:

Well, and you really do hold a room and you dance around the room. And you well, what I really love, and I don't know if this was your design or the conference or collaboration, but there was one session where you delivered this seven powerful conversations, but then there was another session where we had some experiential learning. That was brilliant. That was brilliant.

Jennifer Britton:

Yeah. Well, that's the thing. I think, you know, again, it's the experiential that stands out, it's what people remember. And earlier this year, so as I was starting to really concretize the experiential road show, which is quarterly retreats. I do some of them from the Caribbean, so I want to plant that seed for people who just want to join me in Barbados. I'll be doing one again in late January 2026. But our winter 2025 one was on making learning sticky, right? Like, really, how do we create memorability? Because that will be the defining piece: human versus AI. And back to speed. Like if I'm in front of my chat all the time, which most of us are at some level, you know, do I remember what it said to me three days ago? No, but you remember what happened in Halifax? You know that because it was a visceral experience, and that is a memorability that I think will, from a learning standpoint, over time be the definer. And we may look back 20 years from now and go, oh, oh, just like we're looking back now and saying, Yeah, group coaching, of course.

Garry Schleifer:

Democratization of coaching. Hello, of course, you know, democratization for 20 years.

Jennifer Britton:

Yeah, yeah, yeah. I really do feel like, and it's taken a while to sort of get to some of this thinking and conceptual work, which is always informed by my practice with organizations, with teams, with groups, um, theory and and research, like research is great, but we're moving so fast right now that like research might be three years ago.

Garry Schleifer:

Yeah. It's funny you should say that because I was listening to a group talking about research and the process and stuff like that. And especially in this speedy world with now with AI and that sort of thing, is by the time you do research, it's already out probably it's already outdated.

Jennifer Britton:

It's already outdated. There was a speaker this morning, he had a book come out in May, but the book started two years ago through the traditional publishing route, right? Like I am still on the fence with these next two books, which are in front of traditional publishers right now. If they don't get accepted, it actually might be better because it can get out in the world in a way through our publishing house here at Potentials Realized that is equal. Like I just feel as a publisher, if you really want speed and you have a team, you get the team that probably worked in that publishing agency already at some part in our life, and you do it yourself.

Garry Schleifer:

But stop publishing. Exactly. A reminder of the two books.

Jennifer Britton:

So the books that are coming up, there's gonna be Coaching Plus Change, working title. Stay tuned for that. And then for solopreneurs, because one of the other shifts that's happening with all of the change in the world of work is more and more people are they're losing their job, right? And they're having to reinvent themselves. So what are you gonna reinvent as? Probably an entrepreneur. And as you know, right, how I cut my teeth with group coaching was because I was teaching as a business studies faculty member. I was teaching entrepreneurial studies when I came back to Canada because I used to work with ecotourism and microtourism and you know, microenterprise in the Caribbean throughout the 90s and 2000s. So the pivot, the other side of the business is also how do we equip entrepreneurs and solopreneurs who it is now said that with AI, we will now have billion-dollar solopreneurial organizations. So AI agents are not just in corporations, they are in businesses like yours and mine, they are in my business to do some of the work. I, you know, like do the work. I don't need to always have a human. I may not be able to have human with some of the additional geopolitical barriers that also have emerged. I think it makes sense to, you know, really look from an economics perspective, like what do we do to overcome some of the global barriers that are being enacted? So yeah, so that book is Flow Flex Scale, Nine Catalysts for Solopreneurial Growth. And it's a whole, other it's actually a body of work that I've been coaching around since 2017 at the Coaching Biz Growth Lab. And it was originally the nine box model to entrepreneurs, but now it's the nine catalysts. And my clients love it, right? Like it's stuff we've been coaching on every Friday since 2017 from 11:35 to 12:20. And I've seen where those coaching businesses have gone in this seven year period. So it's time for me to get that book out, and I'll find out on the 28th of the month if it's been accepted or not.

Garry Schleifer:

So well, let us know when they come out, and I'll put it in my Weekly recap.

Jennifer Britton:

Yeah, I'd love that. I'd love that. Because I think again, you've had the experience, especially with the Seven Conversations That Matter. That's part of the coaching and change or coaching plus change. And I think that for coaches, it is always about how do we get better at our conversations.

Garry Schleifer:

So always. Well, this has been a wonderful conversation. And we'd like to know what else you would like our audience to do as a result of the article in this conversation.

Jennifer Britton:

Yeah. as a spark from Halifax, when I had my little postcards. So I've actually got one of the postcards. So you can not only download the postcard, but I've made this into a 20-page ebook to go into The Seven Conversations That Matter as a currency, as a catalyst, as a container. I will say, and you know, I did this day one, day two of the presentation, someone's like, I'm gonna take Jennifer's coaching questions because these make a lot of sense. Right. And that was really the spark to say, this needs to be an ebook. The link is gonna be on your website so that people can go and download it. People might be like, well, how do you find so much time? But here's the backstory, right? These things don't need to take time. I was so inspired on my flight back from Halifax to Toronto, which was only two hours. I was like, I really need to mock this out. I need to like break it out. And some of it was already like sort of it was already drafted, obviously, because I'd done the presentation, I'd done the work. And then two days later, I was up north at another writing experience. We did a fall eight-hour writing sprint, and it was a beautiful, like 85 degrees October, first week out of October. Yeah, and I just sat down and wrote. Like I just wrote for five hours, and the ebook was written. I sent it to one of my designers, Ovi, who always has my back. He just did our 2026 Flow Flex Scale calendar. And I said, Ovi, I need this within 24 hours. Do you think you can make it happen? He had it to be in 12 hours, and again, he might have used AI, I don't care, but it was a good out there. Get the job done. It's like and so I went to bed, you know, and it was on my desk by the morning, which again, human or global talent, like we want to have good people that can support our business to move at the speed of light because people expect it these days, and we don't have to be a big corporation. I don't want to be a big corporation.

Garry Schleifer:

I don't either. I've been happy doing this since 1987. Thank you very much.

Jennifer Britton:

Yeah, and it works, it works, and I think people appreciate again, appreciate the humanity to solopreneurial businesses because we are there as the CEO and founder.

Garry Schleifer:

We are. We look at our boss in the mirror every morning.

Jennifer Britton:

Totally, and you sound like my dad who passed away last year, and he always used to say, I think your boss needs to tell you to take some time off. You're working on the case. Right? That's what yeah.

Garry Schleifer:

My boss has told me to block your calendar every Friday and call it Freedom Friday and don't book any calls. So we did.

Jennifer Britton:

We did, yeah. Well, I'm in my little shoulder season. You know, years ago I put the stake in the ground that I wanted to really be very booked in the shoulders of the year. So summer, I'm up north, right? I'm working out of Muskoka. I like to do shorter days. I go to the office, I have an office up there, but I don't want to sit in the office all day. I want to be in the lake by you know four o'clock or swimming at 6 a.m. Like I swim multiple times a day, but I'm very productive. Winter, I've always, of course, wanted to be back in the warmth of the tropics, and that's starting to happen. But the shoulder season, like that's why my fall and my springs are so busy because I'm here, there, and everywhere. It's great. So I'll rest.

Garry Schleifer:

Beautiful life. You built yourself a beautiful life.

Jennifer Britton:

With vision. So back to vision, anyways, Garry. I've so enjoyed this. I hope that listeners have enjoyed this. And please, I know as a podcaster, leave a comment, subscribe to Beyond the Page, because it really matters in a world of also AI created podcasts, right? We need the human stories.

Garry Schleifer:

This is the real Garry and the real Jen, people. You know, I know you'll never know, but I know and you know. So yeah. Jen, what's the best way to reach you?

Jennifer Britton:

Always such a good question. So you can find us through our CCE approved programming at groupcoachingessentials.ca. If you're interested in any of the Flow Flex Scale, flowflex scale.com. If you're interested in anything else, I think go to LinkedIn. Find me Jennifer J. Britton.

Garry Schleifer:

Bottom line in here.

Jennifer Britton:

Yeah.

Garry Schleifer:

Pick up. I love it. Yeah. No, all those places. You know what, folks, the listeners, you just type in Jennifer Britton. She's everywhere.

Jennifer Britton:

You'll find me. Even like my Google profile. You can find me now. And this is a great claim to fame with Geo, right? Not SEO, but Geo. Um you you ask who do you go to for group coaching? Mentor coaching. Like it's just fun. When people call now, I say, How did you find me? Oh, chat GPT told me to reach out.

Garry Schleifer:

Exactly.

Jennifer Britton:

Yeah, sounds good.

Garry Schleifer:

Great little resource. Well, and well, how did you say that again? It's a lot of learning, but it requires meaning.

Jennifer Britton:

Yeah, there's a lot of knowledge out there, there's a lot of information out there, but we want to create meaning around it for sure.

Garry Schleifer:

That's why I don't have a fear about AI. I know that it's not going to give me everything I want, and I don't want it to because I still want things to have my take, my voice, my note. Do I use it? Oh, darn right. And then I look at it and I go, Yeah, it's not quite what I would say. I'll revise it myself, or I'll ask ChatGBT to do it. So yeah, so much more productive now.

Jennifer Britton:

So well, you're a solopreneur, right? With a small team, and and it's the way to go. Like, yeah, use the resources. So there's always more, right? Just as I'm sure you're finding with Coach Garry, there's always gonna be more. You're gonna continue to evolve.

Garry Schleifer:

I know, keep changing it all the time.

Jennifer Britton:

You're in the 6.0 version.

Garry Schleifer:

Yeah, exactly. Thanks again, Jen, for joining us for this Beyond the Page episode.

Jennifer Britton:

Yeah, pleasure, always a pleasure. Hope to see you sooner than later.

Garry Schleifer:

That's it for this episode of Beyond the Page. As Jen suggested, leave a comment, subscribe, and please send it to your friends, at least one. For more episodes, subscribe via your favorite podcast app. Obviously, the one that got you here would be the best source. If you're not a subscriber to choice Magazine and you're watching this video, you can sign up for your free digital issue by scanning the QR code in the top right hand corner. If you're listening to this podcast, go to choice-online.com and click the sign up now button. I'm Garry Schleifer. Enjoy the journey of mastery.